Delivery & Returns Policy

418 Clothing – Returns & Delivery Policy

At 418 Clothing – The Wise Decision, we aim to provide a smooth and reliable shopping experience from checkout to delivery. Please read our policy below.

Returns Policy (28 Days)

We want you to be completely satisfied with your purchase. If you are not happy, you may return your item(s) within 28 days of receiving your order, subject to the conditions below.

1. Eligibility for Returns

  • Items must be returned within 28 days of delivery
  • Items must be unworn, unwashed, and in original condition
  • All original tags and packaging must be intact
  • Proof of purchase is required

We reserve the right to refuse returns that do not meet these conditions.

2. Non-Returnable Items

The following items are non-refundable unless faulty:

  • Underwear, swimwear, or hygiene-sensitive items
  • Accessories (unless faulty)
  • Gift cards or promotional items
  • Limited edition or final sale items (clearly marked at purchase)

3. Faulty or Incorrect Items

If you receive a faulty, damaged, or incorrect item, please contact us within 7 days of delivery. We will arrange a replacement or full refund, including return shipping costs.

4. Refunds

  • Refunds are issued to your original payment method once your return is received and inspected
  • Please allow 5–10 working days for the refund to appear

Original shipping costs are non-refundable unless the item is faulty.

5. Exchanges

We offer exchanges for size or item where stock is available. If unavailable, a refund will be issued.

6. Return Shipping

  • Customers are responsible for return shipping costs unless the item is faulty
  • We recommend using a tracked service, as we are not responsible for lost returns

7. How to Start a Return

To initiate a return, please contact us at: clothing418@outlook.com
Include your order number and reason for return.

Delivery Policy

Processing & Delivery Time

  • All orders are processed and dispatched within a reasonable timeframe
  • Estimated delivery time is 5–20 business days from the date of order

Please note: delivery times may vary depending on location, demand, and external factors outside of our control.

Important Information

  • Orders may be shipped directly from our suppliers
  • Tracking information will be provided where available
  • Delays may occur during busy periods (such as launches or holidays)

Incorrect Address

Please ensure all shipping details are correct at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer.

Important Note:
We aim to make every decision the wise decision, ensuring fairness, transparency, and quality for every customer.